How to Contact Under Armour Customer Support
If you’re a fan of Under Armour and need assistance, whether it’s about your order, product inquiries, or anything else, reaching out to their customer support can seem daunting. But don’t worry! This guide will walk you through the various ways to get in touch with Under Armour’s support team, ensuring you get the help you need quickly and efficiently.
Why You Might Need to Contact Customer Support
Before diving into the specifics, let’s quickly cover why you might need to reach out. Common reasons include:
- Order issues: tracking, cancellations, or returns.
- Product inquiries: sizing, features, or availability.
- Technical support: difficulties with their website or app.
- General questions: company policies or promotions.
Ways to Reach Under Armour Customer Support
Under Armour offers multiple channels for customer support, making it easier for you to choose the one that suits you best. Here’s a detailed look at each option:
1. Phone Support
If you prefer speaking to someone directly, calling Under Armour’s customer service is a great option. Their dedicated team is available to assist you with any inquiries.
To reach them, dial (888) 727-6687. Customer service representatives are available:
- Monday to Friday: 9 AM to 9 PM EST
- Saturday: 10 AM to 7 PM EST
- Sunday: 12 PM to 6 PM EST
Be prepared with any relevant order information to make the process smoother.
2. Live Chat
If you prefer a quicker, more convenient option, Under Armour’s live chat feature is a fantastic choice. It allows you to interact with a representative in real-time without the hassle of waiting on hold. Here’s how to access it:
- Visit the Under Armour website.
- Scroll to the bottom of the page and click on “Help”.
- Select “Live Chat” from the options provided.
This feature is typically available during the same hours as their phone support, giving you a chance to resolve issues promptly.
3. Email Support
If you prefer to communicate via email, Under Armour also provides this option. While response times can vary, this method is perfect for non-urgent inquiries. Simply send your questions to [email protected], and make sure to include:
- Your order number (if applicable).
- A clear description of your issue or question.
- Your contact information for follow-up.
4. Social Media
In today’s digital age, social media offers a unique avenue for customer support. Under Armour is active on platforms like Twitter, Facebook, and Instagram. You can reach out to them via direct message or by tagging them in a post. Here’s how to do it:
- On Twitter, send a tweet to @UnderArmour or direct message them.
- On Facebook, visit their page and send a message.
- On Instagram, drop them a direct message or comment on one of their posts.
Social media can often yield quicker responses, especially for simple queries or feedback.
5. FAQs and Help Center
If you’re looking for immediate answers, don’t overlook Under Armour’s extensive FAQ section and Help Center. This resource covers a wide range of topics, from shipping policies to product care tips. You can find it by navigating to the “Help” section on their website. It’s a fantastic way to troubleshoot common issues without needing to contact support directly.
Helpful Tips for a Smooth Experience
To ensure your interaction with Under Armour’s customer support is as smooth as possible, keep these tips in mind:
- Have your order number handy if you’re inquiring about an order.
- Be clear and concise in your communication to avoid misunderstandings.
- Stay patient, especially during peak times when response rates may be slower.
- Follow up if you don’t receive a timely response, whether via email or social media.
With these options and tips at your disposal, contacting Under Armour customer support should feel less intimidating. Whether you choose to call, chat, email, or reach out on social media, you’ll find that their team is eager to assist and provide the support you need. Happy reaching out!